At The Luxury Floor, we respect your privacy and are committed to protecting your personal information. This Privacy Statement explains what personal data we collect, why we collect it, how we use it and what your rights are under the General Data Protection Regulation (GDPR).
1. Who We Are
The Luxury Floor
Lanaken, Belgium
Email: ilhamtacheu@gmail.com
Website: www.theluxuryfloor.nl
The Luxury Floor is the data controller responsible for processing your personal data.
2. What Information We Collect
Depending on your contact with us, we may collect:
* Name
* Telephone number
* Email address
* Appointment details
* Treatment history
* Information you voluntarily provide relating to your treatment
* Payment and invoice information (where applicable)
* Any communication between you and The Luxury Floor
We only collect personal information that is necessary to provide our services.
3. Why We Process Your Data
Your personal information is used to:
* Schedule and manage appointments
* Perform treatments safely
* Contact you regarding your appointment
* Respond to your questions or enquiries
* Process payments and invoices
* Comply with legal and tax obligations
* Improve our services
We only process your personal data where there is a lawful basis to do so under the GDPR.
4. Appointment System
Appointments are managed through Sara Salonsoft.
When you book an appointment, the personal information required to manage your booking is securely stored within this appointment system.
Sara Salonsoft processes personal data on behalf of The Luxury Floor in accordance with applicable privacy legislation.
5. How Long We Keep Your Data
We retain your personal information only for as long as necessary to:
* provide our services;
* comply with legal, accounting and tax obligations; or
* resolve disputes where required.
After this period, your data will be securely deleted or anonymised where appropriate.
6. Sharing Your Information
Your personal data is never sold.
We only share your information where necessary, for example with:
* Sara Salonsoft (appointment management)
* Our accountant or tax adviser
* Payment providers
* Government authorities where required by law
All parties processing personal data on our behalf are required to handle your information securely and confidentially.
7. Website & Cookies
Our website may use cookies to improve functionality, analyse website traffic and enhance your browsing experience.
Where required by law, you will be asked for your consent before non-essential cookies are placed.
For more information, please refer to our Cookie Policy.
8. Your Rights
Under the GDPR, you have the right to:
* Access your personal data
* Correct inaccurate or incomplete information
* Request the deletion of your personal data where legally permitted
* Restrict the processing of your personal data
* Object to certain types of processing
* Withdraw your consent where processing is based on consent
* Request a copy of your personal data (data portability)
You can exercise these rights by contacting us at:
Email: ilhamtacheu@gmail.com
We aim to respond to all requests within one month.
9. Data Security
The Luxury Floor takes appropriate technical and organisational measures to protect your personal information against loss, misuse, unauthorised access, alteration or disclosure.
10. Changes to This Privacy Statement
We may update this Privacy Statement from time to time.
The most recent version will always be published on our website.
11. Questions or Complaints
If you have any questions about this Privacy Statement or the way we process your personal data, please contact us:
The Luxury Floor
Lanaken, Belgium
Email: ilhamtacheu@gmail.com
If you believe your personal data has not been handled correctly, you also have the right to lodge a complaint with your local data protection authority.